What you can pay for on Realr
See /pricing for the live price list. There are two kinds of charge:
- Subscriptions — Realr+ (₹199 / $5.99 per month) renews on the cycle you choose (monthly or yearly) until you cancel. Realr+ is the only paid plan. Realr Business is no longer sold: a Business subscription bought earlier (₹499 / $19 per month at intro pricing; regular ₹999 / $29.99) keeps renewing at the price it was bought at, with everything in Realr+, until you cancel, and this policy applies to it in the same way.
- Identity verification is free and is not a charge. It was previously sold as a one-time Verified Identity fee (₹199 / $9.99); that is no longer offered, and the terms below still apply to anyone who paid it.
Cancellation — subscriptions
- You can cancel any time from Plan and billing or by emailing support@realr.me.
- Cancellation takes effect at the end of the current billing period — you keep paid-tier features for the remainder of the period you've already paid for.
- We do not auto-renew silently. The date and amount of your next payment are always shown on Plan and billing, so you can cancel ahead of the charge. We also email you three days before each renewal is charged.
- Cancelling a subscription does NOT delete your account or your verifications. Your profile stays live on the Free tier.
Refunds — subscriptions
- Within 7 days of first subscribing — full refund, no questions. Email support@realr.me from the address on the account.
- After 7 days — we don't refund partial months. Cancel any time and you'll keep paid features until the period ends; no further charges.
- Service outage refunds — if Realr is materially unavailable for more than 24 continuous hours in a billing period (as visible on /status), we pro-rate a credit against your next month or refund on request. Email support@realr.me; a person on our team applies it.
- Erroneous duplicate charges — refunded in full as soon as we confirm the duplicate, no time limit.
Refunds — Verified Identity, for those who paid for it
Identity verification is free from 9 September 2026 and is no longer sold. These terms remain in force for the one-time fee (₹199 / $9.99) charged before that date.
- If verification is rejected by our reviewer — full refund within 5 working days. A person on our team issues it; it is not automatic. If it has not reached you by then, email support@realr.me from the address on the account.
- If verification is approved — non-refundable. The check has been performed and the badge issued.
- If you cancel before review begins — full refund. Email support@realr.me within 24 hours of paying.
How refunds are processed
- Refunds go back to the original payment method — card, UPI or net banking, whichever you paid with. We can’t refund to a different account.
- Cards usually credit within 5–7 working days, and UPI within 1–3. A cross-border card can take up to 14, depending on the issuing bank — the delay is theirs, not ours, and the refund has already left us.
- Every refund is reviewed and issued by a person on our team. You will receive an email confirmation when the refund is issued. Plan charges — and any refund — appear on your card / UPI statement as TechnoFledge Private Limited, the registered entity behind Realr.
- We never charge a refund fee.
What we don't refund
- Fees for verifications that were successfully approved.
- Subscription months already consumed (we only stop the next charge).
- Charges older than 90 days, unless required by law or by the payment processor's chargeback policy.
Chargebacks & disputes
If you don't recognise a Realr charge, please email support@realr.me before filing a chargeback with your card issuer — we can usually resolve it within one working day. Chargebacks filed without contacting us first may result in account suspension while the dispute is reviewed; once resolved, the account is restored.
Money rule (important)
Realr is a trust-profile and workflow product. We do NOT hold money for transactions between you and your buyers / clients. Payments between users move on rails you choose (UPI, Stripe, Razorpay, bank transfer, etc.) — Realr only tracks the workflow state and proof. Any refund question about money you sent to or received from another Realr user is between you and that user; we can surface the trust history but cannot reverse the underlying payment.
Questions or refund requests
Email support@realr.me from the address on your account. Include the email, the approximate charge date, and a one-line reason. We reply within one working day.